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Our Commitment to Your Adventure At Traverseon, we engineer our gear to help you explore further and sleep better off the grid. We know that outfitting your rig is a big investment, and we want you to be completely stoked with your setup.

1. The Traverseon Standard (Our Quality Promise)

We inspect every piece of gear before it leaves our shop, but if we made a mistake, we own it. If your item arrives with any manufacturing defects, structural issues, or transit damage, we’ve got your back.

How we make it right: You have 30 days from delivery to let us know if something isn’t working as it should. We will gladly rush you a replacement part, send a brand-new unit, or issue a full refund.
Quality Issues: 100% full refund, with zero costs to the customer.
Incorrect Shipping: If we sent the wrong item, simply return it to us (return shipping fees apply). Once received, we will ship a brand-new replacement to you completely free of charge. (Please note: To help us file claims with our carriers, transit damage must be reported within 7 days of delivery).

2. Need Flexibility? (Seel Worry-Free Purchase)

We completely understand that sometimes you just need to see the gear in your own vehicle to know if it's the perfect fit. Since our standard Quality Promise does not cover returns for a change of mind, buyer's remorse, or sizing miscalculations, we offer an empowering alternative.

The "Just in Case" Option: We highly recommend adding the Seel Worry-Free Purchase at checkout. It’s a small add-on that gives you ultimate peace of mind.
How it works: If you buy Seel, you get the absolute freedom to return your gear for any reason—whether you changed your mind, sold your car, or realized you wanted a different setup. Seel's dedicated team handles the refund independently and instantly, no questions asked.

3. Getting Things Sorted (The Process)

Whether you need a warranty replacement or are utilizing your Seel Worry-Free Purchase, we like to keep things simple:

To claim a Quality Promise replacement: Shoot an email to support@traverseon.com with your order number and a quick video or a few photos of the issue. Our engineering team loves seeing this feedback so we can keep improving. We'll send you a prepaid return label and an RMA (Return Merchandise Authorization) right away.
To use your Seel Return: Since Seel manages these guaranteed returns directly to ensure the fastest processing, please visit the Seel Resolution Center at https://resolve.seel.com. You will simply need your email and order number to initiate the return, and their team will take it from there.
Friendly heads-up: To ensure we can process any return safely, items must be returned in their original, unused condition with all packaging intact. Please wait for your RMA or Seel's instructions before sending anything back, as unauthorized packages sent to the return address often get lost in the warehouse!

4. The Quick Details

Need to cancel? Fulfillment happens fast! You have a 1-hour window after purchasing to cancel your order for a full refund. After that, your gear is already moving, and standard policies apply.
Final Sale & Promos: Gear picked up during major sale events (like Black Friday, Cyber Monday, and other promotions) is considered Final Sale and is covered purely by our Quality Promise (not eligible for standard returns).
Traverseon SUV Sleeping Platforms: Due to their specialized nature and heavy logistics, platforms are subject to product-specific terms. Please review the Product Detail Page for your specific model before purchasing.
Exchanges: We do not offer direct exchanges. To receive a different item, please process a return for your eligible original purchase and place a new order.

If you have questions or need assistance regarding your gear, feel free to reach out to us at support@traverseon.com — we’re here to help!

See you out on the trail. — The Traverseon Team