Refund policy

At Traverseon, we strive to provide you with a smooth and enjoyable shopping experience. If you’re not fully satisfied with your purchase, you can return items within 30 days of receiving them under the following conditions:

Return

• Items must be unused, kept in their original packaging, and have tags intact.
• Opened or used items cannot be returned due to hygiene reasons, unless they are defective or damaged.
• We do not support returns without a valid reason.
• Customers are responsible for return shipping costs, except for cases where the item is defective or damaged.
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

• Return Address：37707 Cherry Street，Newark，CA 94560 ，Margaret Mai 5108461799

Exchange

We currently do not offer direct exchanges.

• To exchange an item, simply return the original product and place a new order for your preferred item.

Refund

• Refunds will be issued to the original payment method within 5 business days after we receive and inspect the returned item.
• Shipping fees are non-refundable, except for defective or damaged items.